We wish to make our customers of some policies we have introduced:
We have had to introduce a No Show fee, which means if a dog is booked in with us to be groomed and failed to turn up without 24 hours notice, there will be a fee of %50 of the groom cost. The reason for this is, a small number of people who book, fail to turn up, this means another customer misses out on a potential slot and we lose business.
Failure to pay this fee would mean we would not allow the owner to bring their dog to us to be groomed until the fee is paid.
If you have a dog booked in with us, and need to cancel we require 24 hour notice for this, the reason for this is it then allows us to book another dog in its place. We never used to do this, but we have had a small number of people who book their do in then cancel on the day, and we loose business and another customer looses a slot unnecessarily. The fee will depend on which service/dog was booked in.
Under certain circumstances, we can sympathise with where this may not be possible and
Poochie Parlour boasts a unique open plan grooming area, so customers can view their pets being groomed and their pet can see outside, for a more relaxing visit.
Poochie Parlour is also a Pet Shop too, we stock many items such as leads, collars, harnesses, toys, treats, shampoo, pet food and much more.
We offer a complete range of Grooming Services. Click any of the links below to find out more:
44 Arbury Court Alex wood road Cambridge CB4 2JQ.
01223 309829
Map Location Here
This is chucky, a moustached parakeet, who we had since he was a baby and was very talkative, Chucky unfortunately joins his buddy Paulie, as he also passed away on June 1st 2010, R.I.P Chucky!
This is Paulie who is a very cheeky Hahn's Macaw. Paulie unfortunately passed away on Saturday 21st March 2009, we all love and miss you Paulie and the house isn't the same without you.
Last of all meet William, our beloved Yorkshire Terrier who passed away on 12th December 2006 aged 17 years. R.I.P William. We all love and miss you.
